Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Once your order has been processed, you will receive an order confirmation email outlining the next steps.
Many commercial kitchen products are shipped via specialist couriers or palletised freight due to size, weight, and handling requirements. Delivery timelines may vary depending on product type and destination.
Delivery Areas
We currently ship to mainland United Kingdom addresses only.
If you require delivery to Northern Ireland, offshore islands, or international destinations, please contact our team before placing an order to confirm availability and delivery costs.
Delivery Timeframes
Estimated delivery times vary by product and are provided as a guide only:
- Small equipment and accessories: 3–7 business days
- Large or palletised equipment: 5–15 business days
- Made-to-order or specialist items: delivery times will be confirmed after purchase
Delivery dates are estimates and may be affected by supplier lead times, courier availability, or unforeseen circumstances.
Delivery Method
Orders may be delivered via:
- Specialist freight couriers
- Pallet delivery services
- Manufacturer direct delivery
Most large items are delivered kerbside only unless otherwise stated. This means delivery is made to the nearest accessible point outside your premises.
Installation, positioning, unpacking, and removal of packaging are not included unless specifically arranged in advance.
Delivery Charges
Shipping costs are calculated at checkout or confirmed after purchase for larger items.
Some commercial equipment requires a bespoke delivery quote due to size or weight. In these cases, a member of our team will contact you after checkout to confirm delivery before dispatch.
Access & Site Requirements
It is the customer’s responsibility to ensure:
- Adequate access for delivery vehicles
- Clear and safe unloading areas
- Doorways, corridors, and access points are suitable for the equipment
Failed delivery due to access restrictions may result in additional delivery charges.
Receiving Your Order
Please inspect all items on delivery.
If packaging appears damaged, note this with the driver and take photographs where possible. Any damage or missing items must be reported to us within 48 hours of delivery.
Failure to report issues within this timeframe may affect our ability to resolve claims with couriers or manufacturers.
Delays & Force Majeure
We are not responsible for delivery delays caused by events outside our control, including but not limited to courier disruptions, supplier delays, adverse weather, or industrial action.
Contact Us
If you have any questions regarding shipping or delivery, please contact our team before placing an order.
Email: sales@kitchenlinepro.com